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FAQ

1.]
What is a direct repair shop?
2.]
Where can I get a rental car?
3.]
Do you have Saturday hours?
4.]
When will I know
if my car is done?
5.]
Is my vehicle a total loss?
6.]
How can you match my paint
color?
7.]
How long will repairs take?
8.]
Can
you do other work on my car while its in the shop?
9.]
Do I pay deductible?
10.]
Who do I pay a deductible
too?
11.]
Do I have a warranty?
What is a direct repair shop?
A shop that meets all the
requirements of insurance companies and works directly with those insurance companies. Direct shops do the
estimating, write the orders and order parts without having to wait for an adjuster. Direct shops have
ASE certified technicians and meet all the requirements of insurance companies.
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Where can I get a rental car?
At Akin and Akin we offer rental cars
on the premises so you don't have to wait.
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Do you have Saturday hours?
Yes, by appointment only.
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When will I know when my
vehicle is done?
You will be notified by phone as soon
as the vehicle is finished and cleaned.
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Is my vehicle a total loss?
Only if the damage of the the vehicle
is more than it is worth.
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How can you match my paint color?
By using a state of the art
computerized paint matching system that can exactly match the color of your vehicle.
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How long will repairs take?
We will give you an approximate time
when we do the estimate.
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Can you do other
work on my car while it in the shop?
Yes, just let us know what you would
like done.
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Do I
pay a deductible?
In most case yes, and is determined
by your insurance that you currently have.
We will let you know what you
deductible is.
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Who do I pay a deductible too?
You would pay Akin and Akin your
deductible because we handled everything perfect for you.
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Do I
have a warranty?
Yes.5 years on workmanship and
lifetime on paint.
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